SHIPPING & TAXES
IMPORTANT NOTE COVID-19:
International postal deliveries have been severely impacted by the global COVID-19 pandemic. There are significant delays due to a reduction in air freight capacity, local Government restrictions and surging domestic parcel volumes.
We will continue to work our best to get your order to you as quickly as possible, however delivery delays should be expected.
We want to thank you for your patience and understanding during these extraordinary times. In case of any problem please contact us via firstname.lastname@example.org.
How do you ship in Russia?
In Russia we ship via CDEK. The shipping cost in Russia depending on your city of residence. The delivery costs within Russia are the following:
• Moscow: 350 rub.
• Russia: from 500 rub. (calculated individually).
Do you ship internationally?
We ship to customers all over the world via UPS shipping service. Shipping cost for UPS services is 30-55$ (calculated individually).
How long will it take to get my items?
Delivery terms depend on your country and city of residence. Delivery to Moscow takes only 1 day, delivery to central regions of Russia — 2-3 working days, while the rest of Russia — up to 10 working days.
UPS delivery to Europe takes 2-3 working days and delivery to the rest of the world can take 4-9 working days.
Taxes and duties
We ship your orders from Moscow, Russia. The customer is responsible for payment of all import duties and customs charges in accordance with the relevant local applicable laws.
Custom policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges.
Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us.